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the power of process consulting.

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Put your knowledge to practice through our courses.

"During and following my time in PCT101 our practice found our focus clarified, our network expanded and with added capacity, our marketing strategy better resourced and strengthened, and our marketplace effectiveness increased. We are growing at breakneck speed."

Michael Magalsky, Founder & CEO @ infoVia

Upcoming Courses and Events

    • Thursday, January 11, 2024
    • Thursday, February 22, 2024
    • 6 sessions
    • Virtual through Zoom

    Join us by earning your Certified Process Consultant credential through the PCT 101 course today! 

    This concentrated, 6-week cohort is scheduled for January 11 - February 22, 2024  with each session taking place from 8:00am - 10:00am CST on Thursdays. The cost of the course includes one year of Society for Process Consulting membership, and you will receive an email with your membership login instructions after registering for the course.

    • Are you currently a consultant looking to grow your practice, or new to the field and want to start a consulting practice? 
    • Do you prefer to help clients transform through a meaningful process and humble inquiry instead of a set product? 
    • Are you interested in furthering your professional development as a consultant?

    If your answer to any one of those questions is "yes," then PCT 101 is for you!


    PCT 101 Course Description

    PCT 101 is the first course of its kind that combines the tenets of process consulting as a vocation with the practical lessons of starting and/or building a consulting business.  The course is a student-centered, inquiry-based cooperative learning experience with a group of peers, facilitated by Lon L. Swartzentruber, the CEO and Managing Partner of Design Group International.


    At the end of the course, each participant will be equipped to earn the Certified Process Consultant™ credential based on their knowledge of process consulting and development of a viable business plan.

    Learning Outcomes 

    • Session 1 – January 11, Understanding the Iterative Process
    • Sessions 2 and 3 – January 18, Understanding the Consultative Pipeline, Pricing and Negotiating a Consulting Agreement
    • Sessions 4 and 5 – January 25, Building Your Network for Long-term Success, Maintaining Brand Standards
    • Sessions 6-8 – February 1, Discovering Your Personal Brand, Using Social Media as a Business Builder, Filling Your Pipeline
    • Sessions 9 and 10 – February 15, Working Under a Specific Consulting Platform, Discovering the Consultative Ecosystem 
    • Sessions 11 and 12 – February 22, Ensuring Authenticity, Continuous Learning, Continuous Improvement, Planning Your Next Six Months
      Note:  We will not have class on February 8th.


    Each participant will actively engage through discovery, reading, reflection, group discussion, personal assignments and mentoring. Coursework is managed through the Society Membership portal with conference calls and video conferencing hosted by the course facilitator.  Two individual mentoring sessions with the facilitator are also included, via phone or video conferencing.

    We look forward to seeing you in PCT 101!

    Questions about the Society?

    Email [email protected]

    About the Facilitator

    Lon L. Swartzentruber is the CEO and Managing Partner of Design Group International. He has more than 25 years of professional experience in strategic planning, coaching, and organizational transformation. As a Process Consultant he has supported the leadership of over 150 Clients and their organizations.

    Through this work, Lon has walked alongside organizational leaders to help them articulate their vision. By taking a posture of listening, his service has helped them build consensus, obtain funding, and engage true and lasting change.

    Lon earned his B.A. in Business from Goshen College and MBA from George Mason University.

    He is a credentialed coach by the International Coach Federation, Executive Process Consultant credentialed by the Society for Process Consulting, and an Accredited Practitioner with iEQ9 Integrative Enneagram.

    • Friday, January 19, 2024
    • 11:30 AM - 12:30 PM
    • Zoom meeting (link provided after registration)

    Process Consulting from a Guesthood Mindset:
    How to Improve Your Consultancy by
    Thinking like an Anthropologist

    Join us for a 50-minute participatory workshop to explore ways in which process consultants can think like anthropologists.

    Participants will take away at least two mindset practices that will allow them to work with clients from a posture of guesthood- with humility, curiosity, and co-creation.

    Friday, January 19th from 12:30-1:30 pm Eastern Time
    (11:30 am - 12:30 pm Central Time)

    Be ready to engage in this working, interactive workshop.

    Cost: Free

    Meet Your Workshop Guide:

     Jeanne Zimmerly Jantzi has been consulting with others for 29 years in leadership roles in DR Congo, Nigeria, Indonesia and across Southeast Asia, and in US based settings. As a Senior Process Consultant, Jeanne works with groups on strategic planning, supports organizational leaders and their teams, helps new non-profits with policies, systems, and board development, and works with organizations to plan and implement processes for high participation engagement.

    She brings strong intercultural competency and has deep faith and anti-oppression values. She is a certified Advanced Process Consultant with the Society for Process Consulting and an SHRM Senior Certified Professional.

    To learn more about Jeanne, click here

    • Thursday, February 08, 2024
    • 9:00 AM
    • Thursday, March 14, 2024
    • 11:00 AM
    • Virtual through Zoom (link to come after registration)

    How can we recognize a person who is excellent at Process Consulting? The quick response is:

    • Listening to the client rather than telling them what to do
    • Helping the client rather than doing so the client doesn’t have to take responsibility
    • Learning beside the client rather than regurgitating information that is already accessible

    Listening, Helping and Learning break down into twelve core competencies identified by the Standards and Ethics Committee of the Society for Process Consulting. 

    Professional Process Consultants cultivate these core competencies as they serve their clients. Even more,  the understanding and intentional cultivation of these twelve competencies distinguish a person as having completed advanced training and status in the Process Consulting profession.

    Anyone who wishes to have a consulting vocation marked by the craft of Process Consultation benefits from this career-transforming curriculum. Anyone who wishes to have better relationships with the consultants with whom they must work will find this well worth their investment. (Side note: registration includes one free year of Society membership! Read more about benefits of membership here.

    Course Description
    PCT 201 is the definitive course for the core competencies of Process Consulting, providing insight and practical application for Process Consultants and for anyone invested in making a consulting relationship work successfully.
    This concentrated, 6-week cohort is scheduled for October 12, 2023  -  November 16, 2023 with sessions taking place from 8 am-10 am CST on Thursdays. 

    The course is a student-centered, inquiry-based cooperative learning experience with a group of peers, facilitated by Dawn Graber, Senior Consultant with Design Group International, and Advanced Process Consultant.

    At the end of the course, each participant will be equipped to earn the Advanced Process Consultant™ credential based on their completion of the course work and the certification assignment.*

    Learning Outcomes 

    Lessons 1 and 2 - February 8, Listening Actively and Comprehensively, Listening Conceptually and Contextually

    Lessons 3 and 4 - February 15, Listening Architecturally, Listening Adaptively

    Lessons 5 and 6 - February 22,  Helping (Client-Centered), Helping (Client-Owned and Inspired

    Lessons 7 and 8 - February 29, Helping (Client Specific), Helping (Client Success)

    Lessons 9 and 10 - March 7, Learning in Partnership, Learning Toward Wisdom

    Lessons 11 and 12 - March 14, Learning to Exchange, Learning Toward Posterity

    Each participant will actively engage through discovery, reading, reflection, weekly group and dyad discussions, and brief written assignments. Coursework is managed through the Society Membership portal with conference calls and video conferencing hosted by the course facilitator. This course is delivered weekly across six weeks covering two sessions each week. 

    About the Facilitator

    Dawn Graber, ACC, APC is a Senior Consultant & Positive Intelligence Coach ® with Design Group International. Her areas of speciality include supporting and resourcing rising women leaders through cohorts and coaching, and targeted organizational curricular design and implementation for leadership and team development. Dawn couples her love of people and passion for helping others with her many years of leadership and learning experience in multicultural settings for the betterment of her clients' success. She is an avid believer in the benefit of "alongside partnership" with clients through the lens of helping, listening, and learning specific to process consulting.

    *PCT101 is a prerequisite to be granted the Advanced Credential, but these courses can be completed simultaneously or in reverse order. If you wish to participate in PCT 201 but have not yet completed PCT 101, you will have up to 18 months after completion of PCT 201 to take PCT 101 as well and earn your Advanced Process Consultant certification.

    We look forward to seeing you in PCT 201!

    Questions about the Society?

    Email [email protected]

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